Vodacom Failure

<p>I have been a loyal cusomer of Vodacom for about 8 years , I have a few lines with them , and my payment always goes off thru debit order , have been so for 8years,I HAVE NEVER SKIP ONE PAYMENT. Suddenly end of November no debit order went off , so after about 16 failed phone calls they tell me no I have to pay cash ,they dont know why the debit didnt go of. So I did the payment and they assured me that my debit order is reinstated and will continue to go of 1st of each month as always. This was 8 November. Today 16 November they took of the debit for November , witch I paid last week. So again about 6 phone calls later ,they tell me the previous consultant change the debit to go of the 15th - FOR THE LIFE OF ME I DONT KNOW WHY. So I have to go to the bank and reverse the debit - Vodacom makes the mistakes and the customers has to solve them. I am so very dissapointed in Vodacom , they are a huge circus! The consultants really have no idea what they are doing. They are *********** and gives Vodacom a bad name. So coming from a loyal client of about 8years , you definitely lost my support , and I will never advice anyone to make use of your services.</p>