Vodacom fails yet again!!!

I am not sure what is happening at Vodacom. I feel like I am being victimized. My fibre is still not working for 2 weeks now. I now tried to apply for the back up data that Vodacom provides when your fibre is down but then that was declined because Vodacom is saying I owe them R24 000. How is that possible when I only have a fibre contract with Vodacom and in October of this year I upgraded a cellphone contract which was approved. If this is the service that Vodacom is going to give me then why can’t they just release me from my contract, this is too much stress. Vodacom carry on like they are Eskom, where there are no other alternatives. There is Cell C, Telkom, MTN to choose from, you not the only ISP. Everyday I get told my case is with a technician and they cannot advise when they will come out.