Vodacom Fails to Resolve eSIM Problem After Multiple Attempts

I am beyond frustrated with the lack of service and knowledge I’ve received from Vodacom, specifically regarding the ongoing issue with getting my eSIM connected. For the past month, I have been going back and forth to the Constantia Village branch, trying to resolve this. Even after the iStore replaced my watch, I still can’t get the “One Number” service to link.

This is the second time I’ve had to open a ticket with Vodacom regarding this issue, and still, nothing has been resolved. The worst part is the complete lack of follow-up—no one gets back to you, and there’s constant finger-pointing between Vodacom and the iStore.

I expected far better customer service from a company like Vodacom, but this experience has been nothing short of a nightmare. Extremely disappointing.