Vodacom Fails to Remove my fully paid account as 'arrears'

I opened a Vodacom fiber contract a year ago. The account was paid in full and closed November 2023. Vodacom still has not done anything to remove my account as 'in arrears' on Experian and other credit bureau's. I called and sent sent several emails to Vernon Montshiwagae and Nomsa Mageba. They have both STILL not responded to my current emails and have failed to resolve the issue! Vodacom has very very poor customer service and they continue to ignore customer requests.