VODACOM FAILS TO RELOCATE FIBRE SERVICE

On 9 Nov 2020 I filed a relocation request for our 400 gig fibre line. I was given the reference number SR*** and a promise that the line would be relocated within 30 days. The fibre line runs directly in front of the house. It is now 40 days later. Despite several emails and phone calls, the request has not even been assigned to a technician. I still pay for a service that I do not receive.

For the past 2 weeks the call centre has promised to escalate it, but still nothing is done.

I note on the site (https://complaintsdb.com/business/vodacom-head-office-29586) that there are 720 complaints listed and only 3 were resolved. It is patently clear that my relocation problem will not get any attention any time soon. The inability of Vodacom to give effect to the relocation request and failure to perform on your side of our agreement, is absolutely appauling.