Vodacom Fails to Rectify Wrong Billing - 12 Calls

Vodacom is over billing me for 2 Samsung Core Prime handsets I only have one. First handset was returned in April after EXTREMELY POOR SERVICE. Monthly bill oscillate from R188.50 to R177.50. Phoned Vodacom call center 12 times, only to repeat same story about wrong billing - no one listen or is willing to assist. Some consultants tell me what is wrong with my account without listening or investigating my side of the story, other say they cannot view my account. Each time I get through to a number that was given as accounts dept, I get told it is customer care and I must phone another number *** or *** or *** or phone upgrade. Consultants seems not to understand the level of frustration of being pushed from one person to another telling me that they are in Cape Town and accounts are in Jo'burg. Lady Brook gave reference no. *** promising that boss Ms Temsin Demik would investigate and call me back to date she has not called. Other refs: *** -Arthur *** - Sosekane S3-8AC22-29AEM - Lesego. Eish! Will call you back - was on phone from 11:08-12:51 Waste of my time for poor service! VODACOM CELLULAR NETWORK OFFERS POOREST CUSTOMER SERVICE IN SOUTH AFRICA!