Vodacom fails to load my data and airtime for the past 2 weeks

I am disappointed with the service I am getting from vodacom. it is now irritating actually. I bought R250 airtime and R55 data on the 18/12/2020 early morning hours around 4am using the vodacom app. The airtime and data was not loaded on my number. So naturally I called vodacom customer care, at first a consultant told me to wait for 72 hours before my airtime and data is loaded onto my number. I waited and to no avail. I called again after 72 hours and I was told to wait another 24 hours as they are logging a request to sort my issue, nothing happened. I called again and I was told to go to the nearest vodashop they will assist me. Vodashop employee in Heidelberg mall told me there is nothing she can do for me and we called vodacom customer care and I was told to call my bank, which I did and the bank consultant referred me back to vodacom. I was asked to send vodapay receipts as proof so I can be assisted, which I did but dololo nothing happened. I called again and this time the consultant told me she is logging a new request reference number A9-8MQJ-RHTY and the next day I got a text saying service ticket has been closed and still my airtime and data not loaded. I was trying to call customer care and this time around it keeps sending me to that chat bot and not to a consultant. what does one have to do to get assistance because this is really annoying