Vodacom FAILS to fulfill response to previous Hello Peter post in early May

My original review "Shocking service - issue not resolved since raised on 24th January 2018" was posted on Hello Peter on the 3 May 2018. Within 24 hours I received a call and I was assured that they would treat my issue as a priority due to the length of time that it has been outstanding. I was told that the issue had to be lodged with the technicians in the network department who could assess the problem and this would be done immediately. I started to feel a little more positive HOWEVER it is now 20 days later and as usual, I have had no action from Vodacom - not even a phone call to make arrangements to investigate the issue. Usually, when a customer logs a call with a similar issue (investigating a poor network reception (calls, internet, whatsapp etc for an entire residential complex) one is told there is a lead time of 14 days -for them to action your request. Who is Vodacom kidding? They clearly are unable to stick to their promises and my last interaction with them as a result of my first post on Hello Peter proves this. They just don't seem to care that have quite a few customers in the complex who have to stand outside their homes at all hours (now in Winter) just to get reception to receive or make calls. I am only asking for antennae either in my unit or for the complex to boost their service; NOT a trip to Mars!!! Could a senior manager contact me please as I HAVE HAD TO ENDURE ENOUGH NONSENSE and would like to escalate a few employees that claim to be assisting me when in the meantime "they're sitting on their laurels"!!