Vodacom fails to deliver, yet bills

Item: Vodacom
Rating: 1
Author: Danja K

Of course you're closed. I've had to call in 4 times today due to connectivity problems. I'd like a credit on my account, and data to refund my costs. I can't work from home if I'm billed for a service you fail to supply. That's ****************.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

27 Aug 2022, 18:47

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Aug 2022, 18:47

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Danja K's updateReviewer Update

30 Aug 2022, 13:38

Vodacom "team leader" Mwazi just swore at me on the phone and said I must stop being "****ed off" at 13.36pm.

Vodacom, is this how you treat customers ????

Danja K's update30 Aug 2022, 13:38

Reviewer Update

Vodacom "team leader" Mwazi just swore at me on the phone and said I must stop being "****ed off" at 13.36pm.

Vodacom, is this how you treat customers ????