gG
gstewart G

1 reviews | Active since May 2017

25 Jan 2019, 14:12

Vodacom fails to deliver on their promises and services

17 January 2019 I went online to Vodacoms website and ordered a Laptop/data contract.

Firstly I selected the specific deal for the reason it was in stock and the big green text stating next day delivery.

However I go through the whole application process and after submitting I get a email confirming my order with a reference number, details about Ram delivering my order, and big green lettering next day delivery. This email stated that a consultant will contact me shortly for more information.

There is also a link for status on my order in which after selecting it, there is no record of my reference.

Furthermore I investigate to see this is lie and a regular problem with vodacom as many clients on Hello Peter complain about this.

Guess what it's the 25th of January and still no order, no call from vodacom and no record of my reference.

Whatever you do, do not order anything from vodacom online.

0
Replies (2)
Vodacom
Vodacom's reply25 Jan 2019, 15:38
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply25 Jan 2019, 16:49
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, you have advised that you cancelled the Order.
 
Regards 
 
Consumer Website Team