Hellopeter
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CA
Charmaine A

1 reviews | Active since Nov 2011

07 Feb 2019, 11:43

Vodacom fails to deliver on policy promise

Vodacom - lost cell insurance states replacement within 48 hours. 5 days later and we cannot even get a claim number. Ridiculous! Called ********** , held on for 22 minutes after choosing number 1 for claims, no one even answered!!

All forms completed and submitted on Saturday at Vodacom Bayside Branch. They state they submitted it on Sunday morning to insurance.

It is Thursday and no feedback. Why bother with insurance if it means nothing!

0
Replies (5)
Vodacom
Vodacom's reply07 Feb 2019, 13:56
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
CA
Charmaine A's update10 Feb 2019, 09:33
Reviewer Update
192 hours since my claim has been logged, 72 hours since my Hello Peter complaint.... and still nothing!! So much for Vodacom 48 hour promise! False Advertising!!!!!!!!!!!!!!!
CA
Charmaine A's update11 Feb 2019, 15:19
Reviewer Update
Now 216 hours since my claim was logged, and still no feedbac****! The 48 hour promise is a joke!!!! NO SERVICE VODACOM!!!
CA
Charmaine A's update12 Feb 2019, 14:09
Reviewer Update
240 hours since claim logged!!!!! NO SERVICE VODACOM!!!
CA
Charmaine A's update15 Feb 2019, 13:17
Reviewer Update
TWO WEEKS NOW!!! NOTHING!!!!!