Vodacom fails to deliver

Unfortunately it seems as always the only way to get anything sorted with vodacom is to write multiple hello Peter complaints. The issue that we are currently having with vodacom is that we paid our account and a week later we have still not been reconnected. (our account was in arrears because there is no way for us to set up a debit order) We have tried phoning customer care and we have tried going in store but nothing thus far has worked. Yesterday I finally found a vodacom store that was willing to help (most refuse to deal with reconnections) and they logged an issue with the account. We get an SMS saying that we will be phoned within 24 hours and that our reference number ***. A few hours later we get an SMS Saying that our query has now been closed and yet the phones are still not reconnected. Is there any one at vodacom who can actually assist with this issue or is our line just going to be permanently disconnected?