IL
Ian L

1 reviews | Active since Jan 2020

27 Jun 2021, 10:52

Vodacom fails to deliver

The so called leading mobile network in SA has struggled to deliver a service that it is reputedly contracted to do.

While at Punda Maria Rest camp in the Kruger National park, where a regular mobile network is usually the norm during all my previous visits was off for at least 72 hours from the evening of Thursday 3 June and was still of by the time I left the camp for Satara on Sunday 6 June. When I say it was off, it was totally off.....NO NETWORK at all. On arrival at Satara it was a pleasure to be able to make calls and access the internet once again until the evening of 22 June when the entire Vodacom network was off for another 48 hours until the evening of Thursday 24 June. A very disappointing and frustrating course of events that one would not expect from Vodacom.

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Replies (1)
Vodacom
Vodacom's reply27 Jun 2021, 16:08
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
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Regards,
 
Vodacom Consumer Website Team