FV
Francois V
1 reviews | Active since Jan 2019
17 Jan 2019, 19:50
Vodacom fails to deliver
We have agreed to a fibre deal with Vodacom. Vumatel came and installed the fibre line on 3 Dec 2018. We where told that it takes 2-5 working days for Vodacom to bring the router so that we could enjoy the wifi. Chistmas came and we had bought xbox games for the boys, but couldn’t enjoy playing it cause we had no router yet. It is now 17 Jan 2019 and we still dont have a router. No one at Vodacom have answers as to when we will get our router. Worst service in 20 years of being a Vodacom customer.
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Vodacom's replyOfficial
18 Jan 2019, 07:05 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2019, 07:05
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
FV
Francois V's updateReviewer Update
18 Jan 2019, 18:47Thank you for responding, but you got it wrong again, Vodacom! We have the fibre box. We need the Vodacom router! Pathetic!
FV
Francois V's update18 Jan 2019, 18:47
Reviewer Update
Thank you for responding, but you got it wrong again, Vodacom! We have the fibre box. We need the Vodacom router! Pathetic!