Vodacom Fails to Deliver

I app**** for a contract on the 11th Of May and everything went great, Vodacom was efficient and the 13th of May they called me and stated that the phone would be delivered the 14th of May.<br> <br> There was no delivery of the Handset, and Called the call centre the 15th to follow up. They told me that there was an system error. That system error was the reason that there was no order number being generated for my order which means it was not send out for delivery.<br> <br> They said the matter was escalated to the team leader and they would follow up on the problem.<br> <br> They advised me to call back and just find out if the problem was resolved. I did that and the consultant told me that no one had attended to my issue yet. and I should wait until monday and try again.<br> <br> I called again today 18th and still nothing had been done, and they had send a email to the team leader to contact me,<br> <br> I am still waiting for the team leader<br> <br> PLEASE ASSIST IN THIS MATTER