Vodacom Fails to Cancel Home Internet Contract Despite Multiple Requests

I am extremely disappointed with Vodacom’s poor handling of my Home Internet contract cancellation.

From the start, the package didn’t work in my area. I contacted customer service multiple times to cancel, but every consultant gave the same vague responses with no progress or follow-up. To date, I have received no written confirmation via SMS or email that the contract has been cancelled.

The router was collected by the courier in the first week of April, and Vodacom was informed of its return. Yet, I’ve still been billed for the month — despite not using any data. This is unacceptable.

I was told the contract would be cancelled without penalties, and that I would receive my data once the SIM is converted to prepaid. None of this has been actioned.

I am requesting immediate resolution:

1. Written confirmation of contract cancellation

2. Refund of the latest charge

3. Acknowledgment of the router return

This experience has been frustrating and reflects poorly on Vodacom’s customer care.