Vodacom fails the customer once again

An intruder stole my cellphone out of my bedroom window on 4:15p.m. 14/3/2019. It was blacklisted (ITC ********** 6)) same day. I went to Vodacom Mall of the South on 23/3/2019 and spent more than 2 hours giving details to a complete novice after the painstaking interview I was informed that I needed to obtain an Affidavit - went to police Station Bracken Downs returned to Vodacom shop and presented the Affidavit. Nkosana attended to me and said that he had forwarded the docs fo Vodacom HO. Heard nothing Monday called him Tuesday - he said he would follow up with HO tried calling him to-day no answer. I need a new sim card with the same no. as I have Pay as you go money in the ****** cell - that old Nokia cell had been used to send SMS' as the sound was faulty. I feel that I had been discriminated against due to being a senior citizen. This particular branch of Vodacom has given a new meaning to the word inefficiency! I has been the most unsatisfactory frustrating interaction and I wonder if the dodging and diving has something to do with the credit balance on my ****** phone. That particular branch doesn't even bother to answer the phone - Please H E L P!!!!