AC
ADEEB C
1 reviews | Active since May 2013
26 Jun 2025, 13:44
Vodacom fails once again
I upgraded my phone 3 weeks ago, only to find it's faulty. I sent it back and been approved to have it credited and issue a new device. The device is with vodacom and needs to move from one branch to another to get this done. I've been approved to have the credit, but due to their own internal ineffectiveness I can't get a new phone. I'm traveling tonight and will be without a phone I paid and planned for. Horrible experience
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
26 Jun 2025, 17:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jun 2025, 17:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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ADEEB C's updateReviewer Update
29 Jun 2025, 00:09I called ***. The consultant I spoke to on Friday 19 June confirmed the phone will be credited once it reaches JHB. As a matter of Vodacom internal procedure on a recorded call - the phone will be credited and a new one provided. 5 days later the phone is still in Canal walk. Instead of moving it to JHB as per your own internal requirements you've stalled it in canal walk for this time.
My frustration is:
Even though your repair Centre confirmed a new phone will be issued, your internal process is slow, even though I've explained that I require the phone for business use rather urgently and requested so.
My frustration is:
Even though your repair Centre confirmed a new phone will be issued, your internal process is slow, even though I've explained that I require the phone for business use rather urgently and requested so.
AC
ADEEB C's update29 Jun 2025, 00:09
Reviewer Update
I called ***. The consultant I spoke to on Friday 19 June confirmed the phone will be credited once it reaches JHB. As a matter of Vodacom internal procedure on a recorded call - the phone will be credited and a new one provided. 5 days later the phone is still in Canal walk. Instead of moving it to JHB as per your own internal requirements you've stalled it in canal walk for this time.
My frustration is:
Even though your repair Centre confirmed a new phone will be issued, your internal process is slow, even though I've explained that I require the phone for business use rather urgently and requested so.
My frustration is:
Even though your repair Centre confirmed a new phone will be issued, your internal process is slow, even though I've explained that I require the phone for business use rather urgently and requested so.
AC
ADEEB C's updateReviewer Update
02 Jul 2025, 13:48Any feedback?
AC
ADEEB C's update02 Jul 2025, 13:48
Reviewer Update
Any feedback?
AC
ADEEB C's updateReviewer Update
03 Jul 2025, 19:25Hi.
Thanks for this well written utterly unhelpful reply.
Had I known what the resolution was, I wouldn't be asking.
Thanks for this well written utterly unhelpful reply.
Had I known what the resolution was, I wouldn't be asking.
AC
ADEEB C's update03 Jul 2025, 19:25
Reviewer Update
Hi.
Thanks for this well written utterly unhelpful reply.
Had I known what the resolution was, I wouldn't be asking.
Thanks for this well written utterly unhelpful reply.
Had I known what the resolution was, I wouldn't be asking.