LC
Lize C
1 reviews | Active since Jun 2021
30 Jun 2021, 08:20
VODACOM FAILS ONCE AGAIN
I have always been a Vodacom customer. I entered into a 24-month contract with Vodacom. In month 25 they debited my account again with the same amount, although the phone is paid off? Why did they not only debit for call/data usage? I lodged a dispute & CANCELLED the contract! Today they debited my account once again. This is UNACCEPTABLE! I have spoken to 2 consultants and Vodacom still fails to respond.
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Vodacom's replyOfficial
30 Jun 2021, 11:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jun 2021, 11:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team