JH
Jeff H

1 reviews | Active since Sept 2024

17 Aug 2026, 14:16

Vodacom Fails on Service Delivery and Client Communication

I cancelled a Vodacom LTE contract on the 8th June 2026 as there was 2 weeks of no internet service and the next 2 weeks limited service. No communication from Vodacom as to when the service would be fully functional. I handed in a letter of cancellation at Vodacom Whale Coast Mall on 8 June 2026. I was fully paid up at the time. Since then they still keep trying to debit me with the premium - when will this end?

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Replies (1)
Vodacom
Vodacom's reply18 Aug 2026, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team