Vodacom fails miserably again

Tried to upload a data bundle via internet portal for three days now without being able to complete the purchase. The only message that I get is that it cant be processed due to technical issues. After calling the call centre today and waiting an half hour for an agent to pick up I was told that the number was blocked by accounts and sent to \pre-legal". After inspecting my account and payments the agent told me that he couldn't pick up any reason for why this has happened. Clearly a mistake. Not only have I incurred out of bundle charges simply to try log on and buy a data bundle over the last few days but I can only get the number unblocked tomorrow morning. I didn't receive any notification about this as well. My second bad experience in less than a year."""