Vodacom fails me as customer

So upgrade time! I've checked the latest deals and decided on a phone. So i go through the process. 7 - 10 working days and the phone will be delivered. 13 days and I chat with the online agent and get informed that I'm on back order. Day 20, I contact the online chat agents again to get feedback. Nice guy did some digging around an came back to me the next day saying