Vodacom fails me again!

My second report for vodacom. After them running circles around me the last time because of the huge mess up. I now have had an even worse experience. I placed an order for my second contract with vodacom on the 19th of December. All was recieved and accepted. I phoned on the 21st of December to be told my cellphone will be arriving on the 24th of December. I then phoned on the 27th as nothing had been delivered to be told its on the way to me. This is at 9h30.in this whole time no one at vodacom mentioned that they had tried to make contact with us. I have now followed up at 14h10 to be told that I rejected my order. They tried to deliver on the 20th and 21st.i have never recieved a phone call. I have been at home and have had no one ring my unit as per the address given. When I phoned on the 21st the gentlemen at vodacom made no mention of this. My phone is now heading back to johannesburg because of this so called rejection. My other contract is canceling off on the 31st.i now have no cellphone. I then get told I can only cancel this whole contract in the next 5 working days, which then falls out of the 14 day grace period. Vodacom you are ripping people off to make money. My family has 6 contracts with you. I myself have 2. Being in sales I know how important repeat client service is. Where are your values! Why does everyone at the call centre say something different. I am going to have to take this further.