Vodacom fails in Cairo as well

Vodacom again. Today for the first time after all of my complaints I heard that my contract was cancelled after my phone was send back for out of box default in Aug.2016. I paid contract fees for 1,5 years and still did not receive my phone. When I went to cancel the other 2 phone contracts they can't cancel because the contract lapses in June 2018. Apparently it is ok to take my money for a contract without giving me a phone but it is not when I want to cancel 4 months early. I have correspondence (e mails) of at least an inch thick with Vodacom as well as phone calls from here to Cairo - all to no avail. There is just no positive response from Vodacom to resolve the issue. Each time i go on hello peter they are quick to call but promises and undertakings are never kept.