JS
Jaco S

1 reviews | Active since Jul 2016

05 May 2017, 20:42

Vodacom fails dismally again but what did I expect?

<p>Vodacom reacted to the last posting by phoning me all apologetic about their poor service and faulty accounting and they would like to correct it.</p> <p>On the 27th of April 2017 a lady phoned me and said she will investigate and ensure that my account will credited and closed. I have not heard anything further from Vodacom but low and behold their credit agency sms and phones me again today to threaten me about legal action. </p> <p> </p> <p>Naming and shaming them on this and social media obviously doesn't fase them either anymore.</p>

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Replies (1)
Vodacom
Vodacom's reply06 May 2017, 08:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team