Vodacom fails customer.

I called 30 days to cancel a contract that was due to end on 6 Jan 2021. Until today I am still being debited. I've spoken to about 6/7 consultants that are all say their "escalating the matter". I asked why can't the process be restarted I'm told they couldn't track it. Finally the call is found, still waiting! I wouldn't recommend Vodacom at all although a long-time because when it's time for them to fulfill their side there's a story.