Vodacom Fails Consistently

If I could select a zero rating that is what I would have done. Below is a copy of an e-mail which I just sent off to Vodacom. I place it here in the hope of getting some answers as Vodacom is not in the habit of responding to e-mails. This is the message that I forwarded: " I have noticed lately that your download rate is at times almost non-existent. Yesterday I phoned to complain and the person who assisted me advised that I should take screenshots of speed tests that I do and then forward them to this e-mail address for your attention. Attached you will find a copy of a number of screen tests that I performed over the last two days. The last screenshot is a reflection of the situation in the last three hours. As you will note, the download rate is mostly below 1 whereas we pay for an uncapped service of 10. I am sure that you will agree that this is totally unacceptable. Coupled with the many other problems that we have experienced with your service I cannot rate your service more than 1 out of 10. We once had a service interruption of two weeks for which you credited us for just 7 days. There were numerous other interruptions.

As we run a business from our home we must record our disappointment at the way that you so easily ignore your contractual obligations. In addition, your response when complaints are submitted is more like a government department than a private business vying for clients.

Please provide your response as soon as possible and more importantly ensure that we receive the download speeds that you promised

Regards"