HM
Harry M

1 reviews | Active since Dec 2019

08 Nov 2020, 18:29

VODACOM FAILS

From the sublime to the ridiculous. Since 2016 I have been struggling to recover money debited from my bank account by Vodacom. Cut a long story short, received tablet, returned it with-in the 7 day period, yet Vodacom still went and stole money out of my bank account. They then set tracers on me to recover what they claimed I owed them. I took everything I had to my lawyer and got it resolved, I thought. (Bear in mind I NEVER got my money back). Today, 8 November 2020, I happen to check my yahoo e-mail account, which I hardly ever use, and WOW, a letter from a different set of lawyers representing VODACOM, same s****, I'm overdue on my account. I returned the Tablet in JUNE 2016. This is disgusting behaviour on the part of Vodacom. I have had no refund, no apology.

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Replies (1)
Vodacom
Vodacom's reply09 Nov 2020, 07:50
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team