Vodacom fails as a corporate entity, identity, ima

After being horribly ******, I went to Vodacom to have my phone and sim blocked. After 72 hours, my sim and phone had still not been blocked, meaning my ******s sent even my mother messages via my phone. The man who did my sim swap, accidentaly broke my sim into a micro-sim but continued to force it into my blackberry. He ened up doing R800 worth of damages, that I had to pay for myself. Besides that, my boyfriend and I went to have his software updated, first at Longbeach where employees were lazy and hardly tried, then we were sent to Blueroute, where employees told us they can fix our problem, but that it will take an hour. We waited an hour and returned. The man then told us that 5 min after we'd left, he realised he cannot complete the update, yet didn't feel the need to let us know. He sent us to Canal Walk. After being juggled between the 2 different vodacom shops in Canal Walk, we were told they can to the update, but it will take 3 hours. Here we asked them to please let us know when its done, or to let us know if they cannot do the update. 3 hours later (again) we return to be told they have to send it to Joburg for the update. Worst customer service I have ever received