Vodacom fails again in its promises

Vodacom has failed again, they pretended to assist me with the problem I had with them, but the matter is still not solved. My credit profile is still affected by the contract I had with Vodacom which I have settled but still reflected that I owe Vodacom. That is false Vodacom is that owes me the outstanding balance reflected on my credit profile I have over paid them in settling my account with them.