TK
Tanya K

1 reviews | Active since Feb 2021

10 Mar 2021, 08:40

Vodacom fails again!

Vodacom service is extremely bad! I have for the last month, been up and down trying to get hold of Vodacom to sort out my Fibre line. First the line was installed and it took them 12 days of me basically hounding them everyday, to send someone out to finish the installation and activate the line.

The line worked for a few days and have not worked since the 26th February. I am required to work from home and Vodacom is not delivering on the service, which I am liable to pay for?

I have called every day, spoken to agents, keps on hold for 52 minutes yesterday while an agent was trying to contact the technician that was meant to come out this week. No luck, where is this technician and why can Vodacom not get hold of the technicians that are booked to do a job?

Very unhappy customer. SR***

When is someone coming to sort out my fibre line?

0
Replies (1)
Vodacom
Vodacom's reply10 Mar 2021, 08:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team