Vodacom fails again!

Oh, Vodacom, how the mighty have fallen! From hero to absolute zero in record time. I’m honestly in awe—who knew customer service could be this spectacularly ***********?

For four grueling months, I’ve been stuck in the great iMessage and FaceTime abyss, bouncing between you and Apple like some tragic game of customer service ping-pong. You say it’s Apple’s problem. Apple says it’s yours. Meanwhile, I’m the one wasting hours of my life in your stores, then in theirs, then back in yours—only to be told, yet again, that there’s no one available to actually fix anything.

And the best part? Every time you “escalate” the issue, you graciously choose to call me at the exact times I’ve explicitly said I’m unavailable. Then, when I inevitably miss the call, you declare the problem solved! Genius. Absolute genius.

Now you’ve hit peak absurdity—telling me again to call Apple, who now expect me to cough up R300 to investigate a problem I already know is yours. Well done, Vodacom. Truly. If customer frustration were an Olympic sport, you’d be bringing home gold.

So here’s my plan: I’ll be taking my business elsewhere—maybe to MTN, where I hear they offer something you might have heard of but clearly don’t believe in… service.