NP
Nelis P
1 reviews | Active since Mar 2019
02 Apr 2019, 11:33
Vodacom fails AGAIN!!
Vodacom fails yet again! After ive been promised that everything is FINALLY sorted out and that i have a credit with Vodacom of R13000 (i have the email as proof) Vodacom billed me an amout of R15545,86 for this month!!!! This despite my bill i have receive for R1553 for March!!! Vodacom ive reached the end now! This has been going on since OCTOBER 2018!!! And everytime its just promises promises. And Customer care is unable to assist, as usual. Ive reach my limit now and consider canceling my debit order.
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Replies (2)
Vodacom's replyOfficial
02 Apr 2019, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2019, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Apr 2019, 13:40 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2019, 13:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,