Vodacom fails again...

Vodacom your service is pathetic. Your new insurance department does not even answer calls. 10 minutes on hold and again from the Vodacom shop, not even they can heft through. So here is my query: I have been paying insurance on 2 devices via Vodacoms insurance. Now when I claim they tell me I can only have one device insured... so why are you taking premiums for 2? It has not been an issue until I claimed. The 2 device premiums were even moved to my business contract last month... please explain? And best I am able to claim for what I have been paying for.