SK
Sam K

1 reviews | Active since Sept 2018

26 Sept 2018, 15:54

Vodacom fails again!

We live and work in the remote farming village of Underberg in the Natal Drakensberg. Vodacom's service in the area has been deteriorating steadily and is now absolutely shocking. No first world company should be so insensitive to their customers. I challenge the Company Executives to come to Underberg, experience your shocking service and then tell me you have pride in what you do. You would all be fired if you worked for me.

0
Replies (2)
Vodacom
Vodacom's reply26 Sept 2018, 15:58
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Sept 2018, 12:56
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance

Regards

Consumer Website Team