Vodacom FAILS Again

<p>After spending 2.5 hours at a Vodacom "customer care" center sorting out my various line problems I then had a query on them double billing me. They of course cannot do anything at their center but have to escalate. </p> <p>First escalation - zero feedback (no surprise as this is the norm)</p> <p>So I then log a call on the website. </p> <p>Surprise surprise - get a call from someone - who agrees the billing is a mess</p> <p>But - again no surprise - he cannot do anything - he must "escalate"</p> <p>So I get a text - your call has been escalated - call reference 1- ********** 6737 </p> <p>That was yesterday </p> <p>Today - your query with ref number 1- ********** 6737 has been closed!!!!</p> <p>***???</p> <p>This is the norm with Vodacom - service sucks - billing is fictitious - going to report to ICASA and the ombudsman now as if they are double and fictitious billing me then they are probably doing it to everyone and making a mint while doing it </p> <p>Do they think because our wonderful government *****s and de*****s everyone that they can too????????</p> <p> </p>