VODACOM FAILS :-(

On 12 June 23 I called Vodacom to request a reduction in my line rental from RED Flexi 600 to a reduced RED Flexi line rental on my current contract. Nothing complicated.

After explaining my request to the Vodacom agent, I received a quotation for the RED Flexi 200 Line Rental, and a few days later I received a new SIM card, (for the Flexi 200) followed by an invoice on 16 June 23 for this line rental. I DID NOT ASK FOR A NEW SIM or a separate line rental / number! I asked for a reduction on my line Rental on my current cell contract.

After numerous calls to Vodacom explaining this seemingly deliberate error on the agent's side, I was told it would be escalated.

19 June 23: I sent an email to Vodacom customer care, explaining the misunderstanding and asking for this Quotation to be cancelled, as well as the collection of the SIM. 20 June 23: A Vodacom agent advised that RAM would return to collect this SIM card. I am still waiting!!

I have been Invoiced for this SIM for June, July and Aug totaling R 518.00.

Could a capable Vodacom employee please intervene, as I'm being charged for something I did not ask for!!!

I have not used this SIM, which is still wrapped in its original packaging and have no intention of using it.

Please collect it, cancel this line and refund my account!

Melissa