Vodacom fails 27 year loyal business client again!!!

We recently upgraded a Company mobile contract with Vodacom. In terms of the upgrade, we were to receive our hardware before the 30 September 2021, when the new contract commenced. Shortly before the end of September 2021, we received the phone but not the balance of the hardware which compromised of a Galaxy Watch 4 Classic, Buds 2 earbuds and the Samsung Smart Tag, all of which formed part of the new upgrade package.

The Buds2 and the tag arrived shortly after the 1st week of October 2021, however the watch was only received around 20 October 2021, yet Vodacom invoiced our Company for the FULL contract premium for the month of October 2021. Their invoice number being B***. It goes without saying that if you have not delivered all the hardware related to the contract, you cannot charge the full contract premium!!! According a pro-rata charge ought to be invoiced.

We have written to Vodacom on the 20 October 2021 to highlight this and despite an undertaking that they have referred it internally, to date, no one has reverted with details of any pro-rata deduction, as the full contract value for the month of October has now been debited against our bank account. Vodacom now needs to pass a pro-rata credit. We have followed up on two occasions regarding the relevant credit being passed. However we reiterate that Vodacom has failed to communicate with us and confirm if and when a credit is being passed.

It is sad to note that when Vodacom requires business, one receive calls from several of its employees, yet when there is a query that affects a credit in some form, that query falls on deaf ears.

This is the second occasion that we had issues of incorrect billing by Vodacom. Our earlier review, 3 years ago on Hellopeter.com, addressed that issue and the matter was finally resolved subsequently, due to creating a review on Hellopeter.com

The public should be made aware of their lack or courtesy, professionalism and decency!