Vodacom fails

<p>My number, which I've had for almost 10 years now- has suddenly been changed to a contract number, without my consent and I have lost some of my pre-paid benefits. I have called Vodacom several times and they tell me it's not their fault and I have to see to it that I fix my problem, at my expense! They tell me to call Edgars to fix the matter- I don't even have a clothing account! I called Edgars and they tell me I don't appear on their data base, which didn't surprise me and that they'll investigate further. How on earth does this happen? It has been a week already!</p>