Vodacom failing us

I've been trying to get hold of the consultant at vodacom because there's an indication through my bank that they have been a recent simswap with my number, of which I did not do. So I'm trying to check with a service provider to find when that took place because I have not done any recent simswap, till now I haven't got any assistance, this Toby communication robot thing is useless and not direct.

Please bring back consultants because this new technology is not helping