Vodacom Failing to uphold contract

<p>During May 2016 made an inquiry for renewing my Vodacom Contract at ********** . A very lucrative written quote was received to confirm the discussion I had with the telesales person. With the quote in hand to confirm the details I renewed my contract. Couple of day later I received my new phone but no SIM Card which was included in the upgrade and marked as Free. After another call to ********** I was told to get a SIM Card from my nearest Vodacom branch and e mail them the slip on which my account would be credited. I did mail prove to ********** on 23 May and again on 22 June 2016 and still no refund was done on my account. In June I went to Vodacom Customer Care Centre at Somerset Mall to make them aware not only of the outstanding credit but also that Vodacom is not loading all the data and call minutes as discussed with 2 Telesales people and confirmed as on the quote. 3 Months have gone past and still the problem is solved. Instead, I was told by a Customer service Servant at Vodacom Customer Care Centre at Somerset Mall that he was ordered that he may longer assist me and apparently that his job was in jeopardy. Vodacom have FAILED to uphold a contract. Vodacom have FAILED to provide me copies of my calls to their upgrade department which will confirm that the detail as set out on the quote is correct and 'no typing error' as they are saying. Vodacom have FAILED to give me the credit as promised for the SIM card. Vodacom have FAILED to rectify the issue within a reasonable time.</p>