Vodacom Failing to uphold contract #2

<p>"During May 2016 made an inquiry for renewing my Vodacom Contract at ********** . A very lucrative written quote was received to confirm the discussion I had with the telesales person. With the quote, # ********** 9, in hand to confirm the details I renewed my contract. Couple of day later I received my new phone. In June I went to Vodacom Customer Care Centre at Somerset Mall to make them aware that Vodacom is not loading all the data and call minutes as discussed with 2 Telesales people and confirmed as on the quote. Instead, I was told by a Customer service Servant at Vodacom Customer Care Centre at Somerset Mall that he was ordered that he may longer assist me and apparently that his job was in jeopardy".</p> <p>UPDATE</p> <p>A gentleman from Vodacom, ********** 455 called me on 1 Sep'16 @ 11H45 after I made a post on Hello Peter. The duration of the call was 13m10s. I gave him a summery of what was NOT happening on which he rep**** that he will contact Customer Care Somerset Mall to get all the relevant documentation. I did ask him for his name and an email address on which he state that he will forward it to me after he spoke to Rudolph plus he promised me that he will call me back before the end of the day. Its now more than a week later and I am so glad I did not hold my breath. I came to the conclusion that when dealing with Vodacom staff it is very likely that you are dealing with someone that is a bull****ter.</p> <p> </p> <p>4 Months have gone past and still the problem is unsolved. Vodacom have FAILED to uphold a contract. Vodacom have FAILED to provide me copies of my calls to their upgrade department which will confirm that the detail as set out on the quote is correct and 'no typing error' as they are saying. Vodacom have FAILED to rectify the issue within a reasonable time. Vodacom staff members have FAILED to uphold their commitment to return calls, follow up and resolve the problem. Instead, they make me out to be a **** and a beggar.</p>