Vodacom Failing to Update Paid-Up Account – 4 Months of Runaround

I am fu**en frustrated with Vodacom’s handling of my account. Customer service is nonexistent at Vodacom.

I settled my Vodacom account in full in January 2026, and I have a valid paid-up/settlement letter as proof. Despite this, almost 4 months later, my credit profile has still not been updated to reflect that the account is paid.

Since January, I have made numerous follow-ups via calls and emails, yet I am getting absolutely nowhere. Each time I contact Vodacom:

Emails are never answered, if they do it will be after a month.

I receive inconsistent feedback from different consultants

No one takes ownership of the issue

I am given empty promises with no actual resolution

What seals it is you can't reach their legal department; their line will take you to general customer service, where you will be **** to and be told they can't transfer call to legal department.

This ongoing delay is unacceptable and unfair, especially as it is now negatively impacting my ability to access credit.

I have done everything required from my side, yet Vodacom continues to fail in updating my credit record within a reasonable timeframe as expected under the National Credit Act.

At this point, I have escalated the matter to the Credit Ombud and am considering further escalation to the National Credit Regulator.

Vodacom needs to urgently:

Update all credit bureaus to reflect my account as paid in full

Remove any adverse or outdated information linked to this account

Provide written confirmation once this has been completed

I expect urgent intervention and resolution.

#Vodacom #PoorService #CreditRecord #Unacceptable