VODACOM FAILING TO SELL ME A PHONE SINCE BEGINNING OF JUNE (ALMOST TWO MONTHS)

I have had my Vodacom number for more than a decade on a prepaid sim. Also have a data sim that I use on my router for close to a decade. i urgently need a new phone and vodacom is failing me dismally. I went to Vodacom in Clearwater mall at the beginning of June to obtain a device ( cell phone) on contract but experienced the terrible service of being told (after 1hr 30min) that my apllication has been declined due to me having two vodacom simcards. Tried following this up with Vodacom online and was told I have to request the cancellation from the store (which I did although it took a week). Vodacom Clearwater requested copies of my ID & bank statement to effect the decline review and I sent the documents and was told everything is perfect and I can source a phone of my choice. Contacted Vodacom online today (July 20) to request a phone and was for the third time told that my contract numbers exceed the maximum amount permitted. All I need is a cellphone to continue my loyalty with the pathetic service provider.

VODACOM PLEASE ASSIGN A COMPETENT PERSON TO CALL AND ASSIST ME GET A CELLPHONE AND DONT SEND ME BETWEEN STORES AND VODACOM ONLINE AS I ALREADY SPENT MORE THAT FOUR HOURS ON THE PHONE DOING THAT PLUS THE PERIOD FROM BEGINNING OF JUNE TO ALMOST END JULY WITH NO SUCCESS.

AM I NOT ALLOWED TO HAVE A PHONE ON CONTRACT OR WHAT IS THE ISSUE

TERRIBLE SERVICE INDEED