Vodacom failing to reach out to me and reactivate my contract

Item: Vodacom
Rating: 1
Author: Jacobus E

Vodacom has put my new contract on hold and it's been more than a month now that my contract has been suspended.

They do not call me on my requested time. I am a teacher, please call me after 14:00.

Please reactivate my contract as soon as possible, this is now getting pathetic.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Mar 2025, 08:09

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply04 Mar 2025, 08:09

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Jacobus E's updateReviewer Update

04 Mar 2025, 11:32

Still no reply.

Jacobus E's update04 Mar 2025, 11:32

Reviewer Update

Still no reply.