Vodacom failing to provide a stable network

Once again to get any assistance from Vodacom I am forced to write a hellopeter review as they have purposefully broken their website so that you may not log a network fault. (the website says to drop a pin on the map but the link takes you to a store directory which is incredibly helpful in this situation) For the past few weeks my 4g home internet from Vodacom has been very erratic and unstable. It is experiencing up to 50% packet loss and ping times in the hundreds of milliseconds (if they go through at all). I have rebooted the router and this will fix the issue for maybe an hour or so. My most recent pathping had some hops experiencing 100% packet loss. I am not sure the exact fault but would it be possible for vodacom to address this. This fault is occurring in the Everton area of KZN.