Vodacom failing to install fiber at my home. 58dyas and still waiting

If there was a negative 20 starting, this is what I will give Vodacom fiber.

My application for fiber at home was approved on 6Jan2021. To date vodacom has never contacted me with regards to installation of fiber infrastructure. To date I have called vodacom 14 times and every time I am told a different story with regards to my fiber installation. Every agent has promised that I will be contacted within 48hrs but until now I have never received a single call from vodacom. On a number of occasions vodacom had the gull to refer me to vumatel to enquire about installation. I have no business with vumatel and I should not be initiating engagement with vumatel.

Every agent I spoke to told me that installation will be done within 21 days of approval of my application. Today marks 58days and I am still waiting for someone from vodacom to contact me about fiber installation at my home.

3March2021 around 7pm I spoke to the departmental manager by the name Nicole and she promised to call me by 10pm that evening to give me feedback and guess what? Two days later I am still waiting for her call.

Vodacom's fiber division's customer service has been nothing greater than disgusting. I am beyond appalled by their terrible service.