Vodacom failing to do fibre installation

Item: Vodacom
Rating: 1
Author: Colin E

I have signed a vodacom contract in 28 June 2023,to have a Vumatel fibre contract through Vodacom/Vodacom supp**** a LTE 4G and router on 03 July 2023,and informed wiythin 30 days the fibre will be installed.I have been contstantly having problems with the LTE.From the 09 August 2023 the LTE totally stopped working.10 August 2023,i phoned Vodacom,did troubleshooting,but to no win.Then a follow on fibre i was told my area does not have fibre infra-structure.Again i said to Vodacom how can my neighbours have vumatel and i dont have infra-structure and we are in an estate?Now no resolution,no manager to escalate to,just a ball game between Vodacom and Vumatel????Frustrated Day 3 no internet????

Helpful (0)

Replies (3)

Vodacom's replyOfficial

11 Aug 2023, 07:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Aug 2023, 07:57

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Colin E's updateReviewer Update

11 Aug 2023, 19:54

I phoned to cancel contract,now cancelations say I fibre and send a technician,but Vumatel says no infrastructure????

Colin E's update11 Aug 2023, 19:54

Reviewer Update

I phoned to cancel contract,now cancelations say I fibre and send a technician,but Vumatel says no infrastructure????

Colin E's updateReviewer Update

11 Aug 2023, 19:57

*I have.

Colin E's update11 Aug 2023, 19:57

Reviewer Update

*I have.