Vodacom failing to deliver the handset again

<p>My contract with Vodacom for expired in September 2016.</p> <p><br />Last November I contacted Vodacom to upgrade and the handset that was dispatched by Vodacom was ****** from their couriers (RAM) during a carjacking, on transit to.</p> <p><br />I was advised that the matter was being investigated by Vodacom. subsequent to that I was advised that a new order was being generated since my phone was ****** from Vodacom's couriers (RAM) </p> <p><br />Since then I have not received my phone and Vodacom is continuing to bill me although they have failed and/or neglected to perform their part of the deal.</p> <p><br />I have tried to resolve the matter with the services providers after hours of phone calls on which I would spend about an average of an hour on each call the issue has still not been resolved.</p> <p><br />I feel that my right as a consumer are really not being respected. When I upgraded I opted for an option that was lesser compared to my previous contract with the intention of saving during these hard financial times but as it stands Vodacom still billing me on the old contract which is much more expensive.</p>