Vodacom failing to clear my debt as promised

I wrote a review on this platform in June 2022 about Vodacom not willing to assist me, it was about the data contract that I didn't use but I was billed. I received a call a few days after that from vodacom about the outcome of my complaint, the lady promised that the debt will be cleared off my name. I requested an official email to be sent to me stating the outcome and , two months later and I'm still waiting. I just pulled my credit report and this particular account has affected my score very badly.

Vodacom please, I beg you to not treat your customers like this. It saddens me because I have been nothing but loyal to you for over 15 year ,using your network. I hope someone with a good heart will hear my cry and speed up the process....